Shipping, Delivery & Pickup

Terms and Conditions for Customers of Dolphin High when Using My Parcel Shipping Services.

1. Ordering and Shipping

  • By placing an order on Dolphin High and selecting My Parcel shipping services, you agree to these terms and conditions.
  • You are responsible for providing accurate shipping information, including the correct delivery address and contact information.
  • My Parcel will ship your order as specified during checkout, including the selected shipping option.

2. Shipping Options and Costs

  • You can choose from several shipping options, each with their own estimated delivery time and cost. Shipping costs are listed during the checkout process and depend on the selected shipping option, weight and destination of the package.
  • Shipping charges may be subject to change without notice.

3. Delivery Terms

  • My Parcel strives to deliver packages within estimated delivery times. Please note that these deadlines are indicative and may be affected by unforeseen circumstances such as weather, transportation problems or customs inspections.

4. Responsibility of the Customer

  • You are responsible for verifying the accuracy of the shipping information you provide. My Parcel is not responsible for delays or incorrect deliveries due to inaccurate information.

5. Loss or Damage

  • My Parcel is not liable for loss or damage to packages during the shipping process unless you have purchased optional insurance coverage. We encourage you to consider the insurance options available to protect your packages from loss or damage.

6. Complaints and Disputes

  • In case of any complaints, requests or disputes regarding our shipping services, please contact our customer service team for help and support. We strive to resolve disputes in a fair and reasonable manner.

7. Cancellation and Refunds.

  • Cancellations of shipping orders may be subject to fees or restrictions depending on the time of cancellation. Please see our cancellation and return policy for more information.

By using My Parcel shipping services, you agree to these terms and conditions. These terms may be updated at any time, and it is your responsibility to stay informed of any changes.

Terms and Conditions for Customers of Dolphin High when using our Takeaway Service at Club Animo

Collection conditions:

  1. Id:
    • When picking up an order, it is mandatory to show valid ID to staff. This service is available only to persons 18 years of age or older.
  2. Order number:
    • The order number, listed on the order confirmation email, must be shown to staff at pickup. Be sure to have this order number handy to speed up the process.
  3. Getting others to pick up:
    • If someone else comes to pick up the order on your behalf, that person must be able to show a copy of your ID and the order number.
  4. Time of pickup:
    • Be sure to pick up your order on time. If delays occur, please contact us to make appropriate arrangements.
  5. Returns or Changes:
    • It is possible to return or change products according to our return policy. Please refer to our terms and conditions for more information. The return conditions as stated in our webshop terms and conditions are in effect.
  6. Safety precautions:
    • Keep in mind any safety measures in effect at the time, such as social distancing and hygiene measures.
  7. Payment:
    • Payment for orders must be made online only. We do not accept in-store payments. Please make sure payment is completed in advance before coming to pick up your order.